We want you to be completely satisfied with your purchase from In the Box Gifts, but if the goods ordered are not to your satisfaction you can return them for an exchange or refund within 28 days of delivery.

Unwanted or exchange items

Please note that goods must be unused, suitable for resale and returned with their original packaging. If you are returning one item to us please ensure the product box or bag is placed inside an outer box or bag to protect the product and original packaging.

We are sorry but we are unable to cover or refund postage costs.

In the unlikely event that an item has arrived damaged or has been sent in error we will refund your return postage.
We recommend that you obtain proof of posting/adequate insurance for all returns as we are sorry but we cannot be held responsible for returned items lost in transit.


In accordance with the United Kingdom’s Distance Selling Regulations you have the right to cancel your order within 7 working days of receipt and return the goods to us unused. Please call us for a returns number, pack the goods securely and return to us so that we receive them within 7 working days after their delivery.

Please note that you are responsible for the costs of returning the goods to us unless they were delivered in error or are damaged. As with all returns, we recommend that you use a recorded postal / guaranteed delivery service and obtain a ‘proof of postage’ receipt if using the Post Office, as we do not accept responsibility for goods lost in transit.

Once the delivery process has begun, you will not be able to cancel any contract relating to an additional service which has been completed (e.g. bespoke production, premium delivery).